PRIVACY POLICY

Last Updated: 09/01/2024

We value your privacy. This policy outlines how we collect, use, and protect your personal information when you visit our website. By using the website, you agree to these practices.

1. Information We Collect

1.1 Personal Information: We collect information you provide when creating an account, placing an order, or contacting us, including your name, email, address, phone number, and payment details.
1.2 Device and Usage Information: We collect data on your device and interactions with our website, including IP address, browser type, and pages visited.
1.3 Cookies: We use cookies to track your browsing activities. You can adjust your browser settings to refuse cookies, though some website features may not work properly without them.

2. How We Use Your Information

2.1 Service Delivery: To process orders, communicate with you, and provide customer support.
2.2 Website Improvement: To improve website performance and security.
2.3 Marketing: With your consent, we may send promotional offers and updates.
2.4 Legal Compliance: To comply with legal requirements or protect our rights.

3. Sharing Your Information

3.1 Third-Party Providers: We may share your data with trusted third-party providers who assist with website operation and service delivery.
3.2 Business Transfers: Your information may be transferred in the event of a merger or sale.
3.3 Legal Obligations: We may disclose your information if required by law.

4. Data Security

We use reasonable measures to protect your data, but no method of transmission is completely secure. We cannot guarantee absolute security.

5. Your Rights

5.1 Access and Correction: You can access and update your account information through your account or by contacting us.
5.2 Marketing Opt-Out: You can opt out of marketing emails by following the unsubscribe link or contacting us.
5.3 Do Not Track: Our website does not respond to “Do Not Track” browser signals.

6. Changes to This Policy

We may update this policy. Changes will be posted on this page with the updated date. Continued use of the website means you accept any changes.

7. Contact Us

For questions, contact us at [sales@fastlightingsupply.com].

WARRANTY CLAIMS

All warranty claims require a Return Material Authorization (RMA). Contact us to request an RMA and instructions on how to file a claim. Do not discard defective items, as most manufacturers require them for testing. No replacements, credits, or refunds will be issued until the manufacturer confirms the defect. Warranty coverage varies by product. Not all items are covered by warranty, and "Average Rated Life" does not indicate a warranty period. For products beyond 30 days, the customer is responsible for return shipping on warranty claims.